DELETE YOUR VELIO ACCOUNT
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This page explains how to delete your account for V≡LIO, the iPhone and Android app published by VELIO FIT LLC, and the data we hold for it.
1. IN THE APP
- Open V≡LIO and sign in.
- Tap your avatar, then Settings → Security → Delete account.
- Confirm. On iPhone you type DELETE and confirm it is you; on Android you tap Delete a second time.
The wipe runs right away and signs you out.
2. WITHOUT THE APP
If you no longer have the app, email support@velio.fit from the email address on your V≡LIO account, with the subject Delete my VELIO account. We may ask you to confirm the request from that address. We complete the deletion within 30 days and reply when it is done.
3. WHAT WE DELETE
- Your sign-in and V≡LIO profile (age, height, weight, sex, goals, Home Base, home gym).
- Meal, workout, run, and program history.
- Meal photos and gym-equipment scans stored in our cloud.
- Organization or complimentary V≡LIO+ access tied to the account.
4. WHAT WE KEEP OR CANNOT DELETE
- Backups and security logs may hold copies for up to 30 days after deletion, then they are overwritten.
- Apple and Google keep their own billing and identity records. Deleting your account does not cancel a V≡LIO+ subscription: cancel it in Apple ID → Subscriptions on iPhone, or in Google Play → Payments & subscriptions on Android.
- Records already written to Apple Health or Health Connect stay there until you delete them in those apps.
Deletion is permanent. Signing in again later creates a new, empty account.
Related: Privacy Policy · Terms of Service.